Chatbots and Conversational AI solutions

Customer Support
Customer Support
Conversational AI bots can be used to provide efficient customer support services. They can be used to reply to frequently asked questions (FAQs). In case the confidence threshold is exceeded, it will hand over the control to a human. However, it constantly learns from its past mistakes to improve the quality of its answer in the future and avoid such a situation.
Sales
AI bots can also be used to sell cheap products where people do not need to spend a considerable amount of time in comparing it with other similar products. AI bots also come handy for cross-selling purposes, where it can provide an initial set of information to the potential customer and after recognizing her level of interest, bots can hand over the control to a human.
Sales
Concierge
Concierge
One of the stronger technical abilities of conversational AI bots is the execution of repetitive tasks. For example, making airline transactions for customers or sending messages about scheduling meetings for them.
Data aggregation
AI bots are used for data aggregation where they regularly collect few pieces of information every time they interact with customers. They enable companies to reach customers through different channels, 24/7.
Data aggregation
Personal assistant
Personal assistant
One of the most intensive applications of AI bots is as a personal assistant. It is capable of comprehending open conversations while contextualizing them to a particular case or scenario. The crux of conversational AI bots is to solve customer issues by conversing with them in as few interactions as possible, avoid asking for unnecessary information, and try and leverage the existing content.


Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale. Xen.AI can help companies with conversational AI solutions such as customer service chatbots, messaging applications, speech-based assistants to improve the efficiency and reduce the cost of operations.

 

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Please check out these live applications:

 

Xen.AI appointment scheduler

 

 

Xen.AI eCommerce chatbot

 

We can help build innovative solutions and applications using Artificial Intelligence technologies.