Xen Chatbot360.AI is an Artificial Intelligence (AI), Machine Learning (ML) and Deep Learning based solution for Chatbots, Conversational AI and Natural Language Processing (NLP) based applications.
Conversational AI bots can be used to provide efficient customer support services. They can be used to reply to frequently asked questions (FAQs). In case the confidence threshold is exceeded, it will hand over the control to a human. However, it constantly learns from its past mistakes to improve the quality of its answer in the future and avoid such a situation.
AI bots can also be used to sell cheap products where people do not need to spend a considerable amount of time in comparing it with other similar products. AI bots also come handy for cross-selling purposes, where it can provide an initial set of information to the potential customer and after recognizing her level of interest, bots can hand over the control to a human. One of the most intensive applications of AI bots is as a personal assistant. It is capable of comprehending open conversations while contextualizing them to a particular case or scenario. The crux of conversational AI bots is to solve customer issues by conversing with them in as few interactions as possible, avoid asking for unnecessary information, and try and leverage the existing content.